For the design (ink) layer of your Special Finish Cards we accept all file types (PDF, JPEG, PNG).
For the element (Spot Gloss or Foils) layer of your Special Finish Cards we accept only vector PDF files, saved in black and white. Within this file, it's advised that you use a CMYK value of 0/0/0/100 for the black parts which will denote the elements to print in Spot Gloss or Foil.
If you are uploading photography or non-vector artwork (e.g. JPEGs), please make sure they are no less than 96dpi (ideally at 300dpi). If your designs are a mix of photography and design, make sure the embedded photographs used are above the recommended pixel sizes.
At SinaLite, we offer various turnaround options to ensure that your jobs are produced as quickly as you need the job.
Please be advised that our turnaround times do not include shipping time. Certain products such as calendars, booklets, numbered tickets and variable printing will not begin production until we receive your approval of the electronic proof.
If your job is rejected, this will affect the turnaround time. For this reason we recommend responding to rejection notices as soon as possible.
After placing your order, the file will go directly to our prepress department for preflighting.
If our prepress department has confirmed that your file has issues, they will reject your job and an automated email will be sent out to you requesting a new file. The email will also include a reason so that you can fix it.
The email will provide a link allowing you to re-upload a new file under the same BuyCrush job number. Please do not reorder your job as a new job.
You must ensure you have the correct email address in your account in order for us to contact you. Production does not start on the job until a new print-ready file is submitted and preflighted.
Sometimes customers require our services at very short notice. We can usually accommodate rush jobs depending on the size of the project and how full our production schedule is. These jobs are usually subjected to an additional charge on the flat hourly rate.
Yes. The graphic design process starts with the potential client answering some basic questions about their company and project in a creative brief. This will provide us with important information about you and your company so that we can provide the best service possible.
No, not the actual artwork files unless agreed upon in the proposal. However, ALL approved web images and high resolution images purchased are 100% yours one the project is fully complete and paid for.
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